The Senate of Canada just held two consecutive meetings on the Canada
Disability Benefit, and there is a further one planned for next week:
* * *
The Public Service strike has raised a few questions in my mind about what might
be going on here with respect to working conditions. And I am asking abou these
because they are deep issues about work organiazation, unlikely to be properly addressed
as employee grievances.
Q1- Are there rules and procedures around those phone-in lines for things like tax
returns, security codes to access one's account. One calls and assumes that the people
answering are well organized, with sufficient breathing time and back-up when they
need it. But some on the picked lines have presented a different picture...
Q2 - Going back to the office to insufficient workstations and 'archaic' computers.
Do work-at-home people use their own computers. Tell us more about 'archaic'...
Yes, the government seems to have a well-oiled computerized system. One would
like to think that the front-end workers and their procedured are also state-of-the
art!!
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